If your account is locked, it is most likely because you tried to sign in with the incorrect password too many times.
- Click “Sign In / Join Now” at the top right of any page. You will be taken to the Sign In / Join Now page.
- Scroll down past the SIGN IN button and click on the “Forgot password” link. Follow the directions to reset your password.
- Tap the navigation symbol (three horizontal lines) at the top left of any page. A navigation panel will slide open.
- Locate and tap “Sign In / Join Now.”
- Tap the “Forgot password” link and follow the directions to reset your password through the email address associated with your account.